Return & Refund Policy
We accept returns within 90 days of delivery. If 90 days have passed since the delivery of your order, unfortunately we can’t offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging. A valid receipt or proof of purchase is required to complete your return.
Non-Returnable Items
- Gift cards
- Downloadable software products
- Personal care or sanitary items
- Hazardous materials or flammable liquids/gases
Partial Refunds
In certain situations, only partial refunds are granted:
- Books with obvious signs of use
- Opened software, games, CDs, DVDs, or vinyl records
- Any item not in its original condition, damaged, or missing parts not due to our error
- Items returned more than 90 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within 7–14 business days.
Late or Missing Refunds
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — processing time may vary
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at [email protected] and send your item to:
619, Building E, Liangli Industrial Park,No. 78 Ainan Road, Longgang, Shenzhen,
Guangdong, China
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. Once the returned item is received, we’ll email you a gift certificate.
If the item wasn’t marked as a gift or shipped to the buyer first, the refund will go to the original purchaser.
Return Shipping
To return your product, please mail it to the address above. You will be responsible for the return shipping costs unless the item is defective or sent in error.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted unless otherwise agreed.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned goods without tracking.
Need Help?
If you have questions related to refunds or returns, please contact us at [email protected].